Return Policy

We want to ensure your satisfaction while maintaining strict compliance with health, safety, and manufacturer standards for assistive and medical products.

Eligible Returns

Standard stock items in brand new, unused, and unopened condition within their original packaging may be returned within 14 days of purchase.

Non-Returnable Products

The following items are completely excluded from returns and refunds:

• Custom & Modified Equipment: Any custom wheelchair, power chair, stroller, lift chair, stairlift, or customized ceiling lift.
• Hygiene-Sensitive Items: Skin-contact cushions, bathroom safety equipment, slings, pillows, bracing, and personal care equipment.
• Spare Parts: Special order parts or open-box components.

Restocking Fees

All eligible returns are subject to a 30% restocking fee to cover logistics, inspection, and sanitization protocols. Shipping and handling charges are non-refundable. Return shipping costs are the sole responsibility of the customer.