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Terms & Conditions

Last Updated: September 17, 2026

PAYMENT METHODS :  Credit Card, Cheque, Cash & Interac e-Transfer
CHEQUE PAYABLE TO :  JayJ Solutions Inc.
PAYMENT SURCHARGES :
  •  Visa & Mastercard: 2.5%
  • American Express (Amex): 5%

INTERAC E-TRANSFER :  payment@jjhealthcareproducts.com
RETURN / REFUND POLICY :  www.jjhealthcareproducts.com/ReturnPolicy
SERVICE & WARRANTY :  www.jjhealthcareproducts.com/Service&Warranty

Phone :  416-474-4830  |  Fax :  647-946-2423

Return, Refund & Cancellation Policy

JJ HealthCare Products does not accept returns or provide refunds for custom-built orders, specially ordered items, or modified products. Customers are responsible for reviewing and confirming all quotes and order details before approval.

Non-Returnable Items

Custom, fabricated, or made-to-order mobility and accessibility products are not eligible for return or refund, including but not limited to:

  • Custom wheelchairs (manual and power), tilt/recline wheelchairs, sports wheelchairs, and adaptive strollers
  • Custom seating, cushions, back supports, and positioning products
  • Custom lift chairs/recliners and upgraded options (fabric, heat, massage, controls, extensions)
  • Patient lifts, hospital beds, transport wheelchairs, and certain walkers/rollators
  • Stairlifts, porch lifts, vertical platform lifts, and custom ceiling lifts
  • Spare parts and open-box items

Hygiene Notice

For hygiene reasons, products that come into contact with the skin are not returnable. This includes, but is not limited to: seating products, cushions, slings, bathroom safety items, mattresses, bedding, pillows, bracing, continence products, breast pumps, TENS units, and personal care equipment.

Restocking Fees

  • Warranty-related returns due to product defects are subject to evaluation and are not subject to a restocking fee.
  • Eligible product returns may be subject to a 30% restocking fee.
Return Policy Service & Warranty

By placing an order, customers acknowledge and agree to these return, refund, and cancellation terms.