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Service & Warranty

Last Updated: September 17, 2026

Product Protection & Technical Support

At JJ HealthCare Products, we stand behind the durability and functionality of our medical and assistive equipment. We work directly with manufacturers to ensure you receive authorized warranty repairs.

Manufacturer Warranties

All new mobility scooters, power wheelchairs, patient lifts, and hospital beds are covered by their respective manufacturer warranties. Warranty coverage terms vary by brand and product type, typically ranging from 1 to 5 years on structural elements.

What is Covered

  • Structural frames and welding defects
  • Electrical control modules and motors
  • Hydraulic components of patient lifts
  • Mechanical assemblies of beds/lifts

What is Not Covered

  • Wear-and-tear items (tires, armrests, upholstery)
  • Batteries (covered separately under limited 6-month terms)
  • Damage caused by water exposure or accidents
  • Unauthorized modifications or third-party repairs

Authorized Service & Repairs

Our certified technicians are trained to service, diagnose, and repair your medical equipment. If your product is covered under warranty, parts and factory labor will be provided free of charge. Travel costs or technician trip fees may apply for in-home service.

Need Service or Repair?

To file a warranty claim or schedule a repair service, please contact our Service Department directly with your product’s serial number and original purchase invoice number.

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